Help & FAQ 2017-12-16T19:25:41+00:00

We created a set of common questions you might have about our products, take a look for a quick answer, if you can’t find your question just send us an email at support@addictcontrollers.com or use our Contact Form and we will answer as fast as we can to your question.

Led technology is a system of Leds inserted in the controller to light up the buttons and provide a magical experience!

Led BASIC is composed from Normal buttons + led lights under them and Led PREMIUM is composed from Transparent buttons + lights under them.

Due to the power required to start the Led technology a connection through USB cable provided in the box will be necessary, however the system is equipped with a on/off switch button placed on the back of the controller to turn off the leds whenever you need to play without a cable.

Yes, all our controllers are original Sony and Microsoft products taken right out of the box and customized by our technical team.

Any game can be played with our products, the customization we do will not affect the functionality.

If you selected Fast Processing option your controller will be shipped in 48 hours (if you selected extra paint or text 3 extra days will be added)+ shipping time, if you choose normal processing the controller will be customized for you in 5-7 days + shipping time. The estimated shipping time for all countries is 6 days through DPD courier. A tracking option will be added to your account after the order is made to see in real time the progress of the order.

Our Store is located in Romania and we are currently shipping only to EU countries – United Kingdom, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Spain, Sweden

We currently accept payments Paypal or with your Credit Card.

We provide 90 days warranty on all our products but you also have the option to extend it to 6 months or 1 year in step 2 before ordering.

We try our best to keep all our customers happy but if you have any hesitations about our products you have the option to send it back in 14 days respecting our Terms&Conditions sending it back in the same condition it was received and after our technical team inspects the product you will receive a refund no questions asked.

If you wish to return your product you can do so in 14 days from the time you received it. Contact us through our live support, contact form or our email support@addictcontrollers.com and we will guide you through the process.

We created a set of common questions you might have about our products, take a look for a quick answer, if you can’t find your question just send us an email at support@addictcontrollers.com or use our Contact Form and we will answer as fast as we can to your question.

Led technology is a system of Leds inserted in the controller to light up the buttons and provide a magical experience!

Led BASIC is composed from Normal buttons + led lights under them and Led PREMIUM is composed from Transparent buttons + lights under them.

Due to the power required to start the Led technology a connection through USB cable provided in the box will be necessary, however the system is equipped with a on/off switch button placed on the back of the controller to turn off the leds whenever you need to play without a cable.

Yes, all our controllers are original Sony and Microsoft products taken right out of the box and customized by our technical team.

Any game can be played with our products, the customization we do will not affect the functionality.

If you selected Fast Processing option your controller will be shipped in 48 hours (if you selected extra paint or text 3 extra days will be added)+ shipping time, if you choose normal processing the controller will be customized for you in 5-7 days + shipping time. The estimated shipping time for all countries is 6 days through DPD courier. A tracking option will be added to your account after the order is made to see in real time the progress of the order.

Our Store is located in Romania and we are currently shipping only to EU countries – United Kingdom, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Spain, Sweden

We currently accept payments Paypal or with your Credit Card.

We provide 90 days warranty on all our products but you also have the option to extend it to 6 months or 1 year in step 2 before ordering.

We try our best to keep all our customers happy but if you have any hesitations about our products you have the option to send it back in 14 days respecting our Terms&Conditions sending it back in the same condition it was received and after our technical team inspects the product you will receive a refund no questions asked.

If you wish to return your product you can do so in 14 days from the time you received it. Contact us through our live support, contact form or our email support@addictcontrollers.com and we will guide you through the process.