Returns – Warranty & Policy Information
Not satisfied with your purchase? No problem, simply return your product in 30 days from the date you received the product and we will refund you the amount spent. No questions asked!
Controller Limited Warranty
Our controllers are warranted for 1 year, from the date the controller is received by the original purchaser, against manufacturer’s defects. The warranty is valid only to the original purchaser with the transaction id. This warranty does not apply to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship.
The Addict Controllers warranty program does not cover any defects due to accidents, improper fit, improper care, negligence, normal wear and tear, the natural breakdown of colors and materials over extended time and use, rips, tears, holes, damage caused by use with another product, damage caused by fire, liquid contact, or other external cause. Alteration of Addict Controllers products will void warranty. The customer’s exclusive remedy for a breach of warranty will be the repair or replacement of the item as determined by Addict Controllers team. The warranty does not affect the legal rights of customers under applicable state or national laws governing the sale of consumer goods.
Apparel and Accessory Warranty
Addict Controllers apparel and accessories are warranted for 30 days, from the date the item is received by the original purchaser, against defects in material or workmanship. The warranty is valid only to the original purchaser and id of the transaction.
The Addict Controllers warranty program does not cover any defects due to accidents, improper fit, improper care, negligence, normal wear and tear, the natural breakdown of colors and materials over extended time and use, rips, tears, holes, damage caused by use with another product, damage caused by fire, liquid contact, or other external cause. Alteration, misuse, abuse, or installation of additional parts will void this warranty. The customer’s exclusive remedy for a breach of warranty will be the repair or replacement of the item as determined by Addict Controllers. The warranty program does not cover any defects due to improper fit or use. The warranty does not affect the legal rights of customers under applicable state or national laws governing the sale of consumer goods.
How to make a warranty claim:
If your item is still not functioning properly please contact Addict Controllers Customer Service through our contact form. A representative will help determine whether your product requires service and, if it does, will inform you how Addict Controllers will provide it.
Not Covered Under Warranty – If for whatever reason your product is deemed not to be covered under our warranty policy we will send you an estimate for the cost to repair or replace your product. Once agreed with you we will send you an RMA number to be included with your item. The customer is responsible for shipping the item to our facility and for return shipping back to customer.
Returns and Exchanges
If you are not satisfied with your purchase, please contact Customer Care for a Return Authorization within 14 days of receipt of product. Product that has been abused may not be returned under any circumstances. For all other products, if the item is returned in the original packaging, we will exchange it or provide you with a refund based on your original method of payment.
The product must be returned to us within 30 calendar days. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was included with the product. Original freight charges are not refundable.
Production Time Policy
All our controllers are made to order. We allow our technicians 7 business days to build and test every order. A “rush processing” service is available for an additional cost which ensures your controller will be shipped within 24 hours (if placed between Monday-Thursday ~ excludes “Controller Tags” and “Extra” options). Orders featuring custom artwork, names, or Controller Tags will require an additional 3-5 business days of processing time. Even if rush processing is selected, the additional time is still required to apply the custom artwork.
Please note: Production time may increase during the holiday season (November-January).
Addict Controllers Tag Policy
A “Controller Tag” is a unique graphic, logo, or line of text applied to a controller which provides an extra layer of customization. Custom Controllerss is not responsible for spelling errors when custom text is entered. We will apply the text exactly as it appears on the order.
Adding a Controller Tag still entitles the customer to a return within 7 days of product receipt. However, there is a 50% restocking fee applied. Additionally there is an extended production time of 3-5 business days required to create the custom artwork for each controller. This is added to the standard processing time of 2-3 business days. If rush processing is purchased to expedite the build there is still an additional 3-5 business days needed to apply the artwork.
All orders require 10-14 business days to build and ship. This processing time is different than the shipping method / speed selected at time of check out. After your controller is built and tested we will package and prepare to ship. Custom Controllerss uses DPD Express and Royal mail. Once an order is shipped Our company is not responsible for any delays or issues related to it’s delivery.
We are happy to help you resolve any issues and provide any necessary information to aid your inquiries.
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